Shipping Information
Please note as of Nov13/24 Canada's mail service, Canada Post is on strike. Effective immediately, Chilly Dogs will be using UPS, Purolator or Canpar only. Please allow extra time for your shipment as all couriers will be dealing with larger volumes.
Orders outside of North America must ship by Express service until this labour disruption is resolved.
We are pleased to offer flat-rate shipping worldwide!
Jump to your location’s shipping rates:
Other useful information:
Duties & taxes on orders outside of Canada
Canada
Receive free standard shipping within Canada for purchases of over $150!
| Service | Rate | Carriers | Order Delivered |
|---|---|---|---|
| Standard | $12 | Canada Post Expedited, UPS Standard | 2-7 business days |
| Express | $20 | FedEx, UPS Express, Canada Post XPress | 1-2 business days |
Please allow 1-2 business days for your order to be processed, in addition to shipping time. If you need assistance with sizing, please allow an additional 1-2 days for processing. We will contact you via email should we have any questions.
P.O. Boxes & Rural Locations
Express shipping is not available for orders shipped to P.O. box addresses, rural postal codes and remote locations. We can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
United States
Receive free standard shipping within the United States for purchases of over $150!
| Service | Rate | Carriers | Order Delivered |
|---|---|---|---|
| Standard | $15 CAD ($12US) | USPS, UPS | Up to 14 business days. Average is 5 business days. |
| Express | $25 CAD ($18US) | FedEx, UPS Express | 2-3 business days |
Please allow 3-5 business days for your order to be processed, in addition to shipping time.
Alaska, Hawaii & Minor Outlying Islands
Express shipping is not available for orders shipped to Alaska, Hawaii & Minor Outlying Islands. We can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
Europe
| Service | Rate | Carrier | Order Delivered |
|---|---|---|---|
| Standard | $25 CAD | Canada Post | Up to 14 business days |
| Express | $40 CAD | FedEx | 3-5 business days |
Please allow 3-5 business days for your order to be processed, in addition to shipping time.
International
| Service | Rate | Carrier | Order Delivered |
|---|---|---|---|
| Standard | $40 CAD | Canada Post | Up to 30 business days |
| Express | $80 CAD | FedEx | 5-7 business days |
Please allow 3-5 business days for your order to be processed, in addition to shipping time.
Duties & Taxes
Orders shipped to locations outside Canada may be subjected to duty & taxes by your country when the item arrives at its destination. The delivery agent will collect these fees when your order is delivered.
We do our best to prevent these charges; however, we are not able to guarantee that charges will not be applied by your country upon arrival.
Very rarely international orders may be held up by customs at the country of landing. We do our best to prevent these delays; however, this is outside of our control and we cannot be held responsible for delays due to international customs processing delays.
Changing an order after it’s placed
We encourage you to carefully proofread your order confirmation email for any errors or typos. Please contact us immediately if you discover an error in the shipping address and we may be able to correct the error before the order proceeds to the shipping department.
We cannot reroute a package that has been shipped with the incorrect address. If the current resident at the incorrect address refuses the package it may be sent back to us. It will re-ship at your cost.
Rush Orders
We may be able to accommodate rushed orders. Please contact us by phone at 1-844-364-2628 or 613-860-8207 if you need your order to be rushed and we will do our best to accommodate you. Rush orders include a non-refundable additional courier shipping charges.
Back orders
We do our best to produce enough of every colour and size but due to unpredictable weather we occasionally run out of certain sizes and colours, especially later in the winter season. We recommend shopping early for the best selection.
If the size or colour of the item you would like to order is unavailable, please contact us at info@chillydogs.ca with the size and colour you were looking for. We will notify you when it becomes available for order.
